Refund Policy
A Legal Disclaimer
At BFF Pvt. Ltd., customer satisfaction is our top priority. We strive to ensure that our fresh fruit arrangements, juices, smoothies, and other products are delivered in perfect condition and as per your expectations. Please read our refund policy carefully before placing your order.
Damages and Issues
Please inspect your ordaer upon reception and contact us immediately if the itam is defective, damage or if you receive the wrong item, so that we can evaluate the isuue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gass. Pease get in touch with us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we've approved your return, please contact us at contactus.bfreshfruits@gmail.com .
Exchange
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.